Thank you for participating in our patient feedback survey that we conducted recently. All the data will be used to help improve the way Temple Hills Medical Centre functions and to ensure that where possible we are catering as best we can to our patient needs.

There were a few key areas that came up in the survey. Please see below where we have responded to each of these areas of feedback:

Noise from the Renovations:

• We apologise for any disruptions to your appointments caused by the current renovations. We have worked as best we can to minimise these and to make sure that the noise is reduced during consultation hours. If the noise is too loud, please ask us and we can go and discuss this with the builders and see about a temporary pause.
• We anticipate that the bulk of the noise will end by Christmas. The new rooms have much improved soundproofing which will help mitigate any issues moving forward.

Having to wait in your car and call reception prior to coming into the clinic:

• We are taking our response to Covid-19 seriously and this policy is to ensure that all patients and staff feel comfortable attending THMC. We understand that it does take a bit of extra time when coming to your appointments and thank you for your co-operation. Given the increase in Covid-19 at the moment, we feel that clinically it is still appropriate to keep this policy in place.
• If you want to discuss this with us further, please ask to speak with the Practice Manager.

Reception letting patients know about any delays while they were waiting:

• We run a 15 minute appointment system, however urgent medical problems will be triaged and dealt with accordingly. This can mean that Doctors can run late on occasion which we apologise for.
• Where there has been an unexpected delay, we try to communicate these delays to upcoming patients as soon as possible so that they are aware and are able to delay coming to the clinic or are able to plan around it. We have discussed this with our receptionists to re-inforce this policy so that wherever possible patients are notified prior to their appointments if a Doctor is running late.

If you have any further feedback that you would like to provide to Temple Hills you can do so by filling out the Suggestions, Feedback and Complaints form that is located at the bottom of the FAQ page here. You can also ask to discuss any issue with the practice manager, either over the phone or in person. Just tell the receptionist that you would like to speak to the Practice Manager.